Return and Refund Policies

Refund Policy:

At NEANGE Skin Care, we want you to be completely satisfied with your purchase. We offer refunds for products that meet the following criteria:

  • The product has not been used.
  • The product is in its original, unopened packaging.

Please note that we cannot process refunds for products that have been opened, used, or are not in their original packaging.

If you believe your product is eligible for a refund based on the above criteria, please contact our customer support team within [number of days] days of receiving your order. We will provide you with instructions on how to initiate the return process.

For more details on our return and refund process, please refer to our Returns Policy below.

If you have any questions or concerns, please do not hesitate to reach out to our customer support team, and we will be happy to assist you.

This policy communicates your commitment to customer satisfaction while setting clear guidelines for refund eligibility.

14 Days Return Policy

At NEANGE Skin Care, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your peace of mind.

Returns Eligibility

To be eligible for a return, please ensure that the following conditions are met:

  1. Your return request must be initiated within 14 days of receiving the product.
  2. The product must be unused, in its original packaging, and in the same condition as when you received it.

Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to with the subject line "Return Request" and include the following information in the email:
    • Your full name
    • Order number
    • Contact information
    • Reason for the return
  2. Wait for Confirmation: Our customer support team will review your request and provide you with a return confirmation within 2 business days.

Return Address

Please send your return package to the  address received via email :

NEANGE Skin Care Quebec J0K 3H0

Return Shipping

You are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure that the return is received safely.

Refund Process

Once your return is received and inspected, we will notify you via email. If the returned product meets our eligibility criteria, we will process the refund within 7 business days. The refund will be issued to the original payment method used for the purchase.

Contact Us

If you have any questions or concerns regarding our return policy, please feel free to reach out to us at:

We value your trust in NEANGE Skin Care and are committed to providing you with the best skincare experience possible.